Terms of service

Services

TradeGraph configures and installs software tools on systems you already operate, including supervised email assistance, website FAQ tools, and bookkeeping workflows. The scope of each engagement is what is described in your order confirmation or written quote.

Add-on programs such as CRM connections, SMS lines, and AI phone agents are scoped and quoted in writing after discovery. Work on quoted programs begins after you approve the quote.

Payment

The core install is a one-time setup fee, payable before or at the time of installation. Ongoing support is billed monthly at the rate stated in your order, beginning 30 days after install unless your contract states otherwise.

Payments are processed by Stripe. Monthly support can be canceled at any time and cancellation takes effect at the end of the current billing period.

Satisfaction guarantee

Full package installs include a 7-day satisfaction guarantee. If the installed tools are not working for your business within 7 days of installation, tell us and we will repair the issue, rework the configuration, or refund the setup fee.

Your responsibilities

You agree to provide accurate business information, grant the system access needed to deliver the work, and review automated output where the service is supervised by design. Our tools assist your team; they do not replace your judgment on legal, financial, or medical matters.

Limitation of liability

To the maximum extent permitted by law, TradeGraph's total liability for any claim arising from the services is limited to the amounts you paid us in the 12 months before the claim. We are not liable for indirect or consequential damages, including lost profits or lost data, except where caused by our gross negligence.

Termination

Either party may end ongoing support with notice effective at the end of the billing period. Tools installed on your systems remain yours to keep; integrations that rely on our managed services stop working when support ends.

Changes and contact

We may update these terms, and the current version always applies from its posted date. Questions can be sent to hello@tradegraph.co.